DoorDash recently unveiled a suite of new features and products aimed at giving merchants greater control over online orders and improving direct communication with customers. These updates are designed to help drive sales, improve operations, and meet customer needs.
The new tools include live order management within the Business Manager App, allowing merchants to confirm orders, adjust preparation times, and mark orders as ready for pickup from a mobile device.
An updated Tablet experience offers scrollable, color-coded tickets, better navigation, and quick actions directly from the order ticket interface.
A customer chat feature, available on the DoorDash Tablet, lets merchants communicate directly with customers to resolve order issues without needing support intervention. The company states this tool is built using an AI-powered solution.
DoorDash also introduced enhanced scheduling features like busy status, improved out-of-stock management, and the ability to set special item hours through the Merchant Portal and Business Manager App.
Expansion of same day onboarding capabilities is underway for eligible new merchants. This allows them to potentially begin accepting DoorDash orders on the same day they sign up.
Learn more about these merchant tools.
While the company focuses on operational improvements, some market analysts express caution regarding its stock valuation. Despite achieving GAAP profitability in 2024, DoorDash's operating income remained negative.
High expenses for research and development, along with sales and marketing, continue to affect the bottom line, although they have decreased as a percentage of revenue over the past two years.
Comparisons to peers show DoorDash with higher valuation metrics across multiple indicators, particularly in EV-to-EBITDA. Review detailed valuation metrics.
Potential economic shifts, such as the impact of tariffs, could influence consumer disposable income, possibly affecting demand for food delivery services.
Daniel Urbina, an analyst with Seeking Alpha, rated the shares as a "sell," citing the high valuation as a primary concern. Read the full market analysis.
